home internet speed ?

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Paulo W.
Paulo W. Posts: 1 ✭✭
in Internet
I bought home internet speed of 60mbps (download) but am getting something between 18mbps to 40 mbps. What is the solution ?

Answers

  • Qulbut
    Qulbut Posts: 3,430 ✭✭
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    This the problem of the day, Read this link before to contact the support
    https://fizz.ca/en/faq/i-connected-my-device-using-network-cable-my-internet-connection-slow-how-do-i-fix-it

    CHAT
    Go to this page https://fizz.ca/en/contact-us, if you are not connect login
    The business hours: every day from 8 a.m. to 9 p.m. (EST).
    Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

    FACEBOOK
    Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)
    P
    CONTACT FORM
    You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.
  • Mike
    Mike Posts: 20,731 ✭✭
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    First of all you should try the speed with the application or a computer connected with the ethernet cable.
    I believe that your problem is the wifi, you can try to do this

    Your Fizz Wi-Fi modem uses by default the frequency band steering technology. When this function is disabled, the Wi-Fi modem will display two (2) frequency bands, 2.4 GHz and 5 GHz. Manually select the 5 GHz from your devices.

    The modification of this option is possible thanks to the mobile application Fizz Wi-Fi:


    Choose: ''My Wi-Fi''
    Select your Wi-Fi network
    Select: ''Advanced Settings''
    Band Steering ''On/Off''

    The Fizz Wi-Fi app is available for free at various online stores (Apple Store and Google Play Store).

    This change can also be applied through the Wi-Fi modem user interface:

    1. Log in at: 192.168.0.1 from the web browser of any device.
    2. Log in using the following information:

    Username: cusadmin
    Password: xxxxxxxx (Password you chose during initial setup)

    3. Go to the next section to apply changes:

    Wireless → General Settings → 5GHz → Band Steering (Disable)

    Source: https://fizz.ca/en/faq/my-wi-fi-network-slow-how-do-i-make-it-faster
  • Mo A.
    Mo A. Posts: 234 ✭✭
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    @Paulo,
    In my case I disabled the 2.4GHZ and kept only the 5 GHZ, the speed is correct. With 2.4 GHZ there are many interference ex. Microwave use 2.4GHZ, the home phone use the 2.4GHZ.
    Try to test as @Mike said with cable connected to a computer, than test the 5 GHZ Wifi.
    Hope this helps
    Regards
    Mo
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