sim card never received ?

Luca S. #21415

i ordered a sim card and never received it.. ive been trying to get in contact but the chat bubble is never there and i dont get an answer on facebook

Mike

Seems like your sim was stolen. The delivery company sticks the envelope with the sim on the front door of the building because they don't have access inside. So it can get stolen.

You should order another sim (or going to buy to a couche tard near by https://fizz.ca/en/couche-tard-sim) and get it as soon as you receive the delivery notification.

Contact support by chat or messenger after you activate your sim, and you will get a refund for the stolen sim.
- Go to this page https://fizz.ca/en/faq/i-ordered-sim-card-how-long-will-it-take-to-arrive, if you are not connect login
- The business hours: every day from 8 a.m. to 9 p.m. (EST).
- Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear

Qulbut

Follow Mike instructions

AntonioMar

If the problem is resolved, could you please close the question.