Why can’t I manage my account ?

Otero

I can’t see my billing on my account, but am still paying the monthly bill via direct deposit

Mike

Did you try to change the browser?

To see a list of all your Fizz transactions:
Go to My Plans in your Fizz account.
- If you have more than one plan, choose the plan you wish to see transactions for.
- Scroll to the bottom of the usage summary and click on Transaction history.


https://fizz.ca/en/transaction-history

If you still have problems contact the support

.
- Go to this page https://fizz.ca/en/transaction-history, if you are not connect login
- The business hours: every day from 8 a.m. to 9 p.m. (EST).
- Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

Qulbut

Might help clearing cache, deleting cookies or for Apple user go to safari and clear history and website data.
You can try using another browser such as Chrome, Opéra, Edge or Firefox

MichelP

Otero,
You need to connect you first into your Fizz account.
Click on: My plans,
Click on: Historic of transactions
Be sure to clean the cache of your browser.
Also, your monthly Fizz plan payment is made automatically only by credit card and not taken directly into your bank account.