Unable to answer beep/click when second call comes in?

When I am on the phone and I get another call, I am unable to answer the beep, because the first person automatically gets cut off.

Answers

  • Blackpo
    Blackpo Posts: 912
    Restart your phone first and contact the support for help if you still have the problem.

    CHAT
    Go to this page https://fizz.ca/en/contact-us, if you are not connect login
    The business hours: every day from 8 a.m. to 9 p.m. (EST).
    Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

    FACEBOOK
    Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)
    P
    CONTACT FORM
    You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.
  • I advise you in chatted with fizz via the chat bubble or via messenger from their Facebook page. They will be able to solve your problem. Good evening Sarah
  • Mo A.
    Mo A. Posts: 218
    @Sarah,
    If you have an android phone, check under phone settings-> call setting -> additional settings -> call waiting should be on
    Hope this help
    Regards
    Mo
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