my callers are not forwarding to my voicemail ?

joseph D. #21280 · April 2020

Mike · April 2020

Did you change the option for the call forward?

https://fizz.ca/en/faq/how-do-i-set-up-call-forwarding

Do you have a voicemail option?
Check in your transaction history

To see a list of all your Fizz transactions:
Go to My Plans in your Fizz account.
- If you have more than one plan, choose the plan you wish to see transactions for.
- Scroll to the bottom of the usage summary and click on Transaction history.
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Source: https://fizz.ca/en/transaction-history

If you cannot solve with this you should contact the support

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- Go to this page https://fizz.ca/en/faq/how-do-i-set-up-call-forwarding, if you are not connect login
- The business hours: every day from 8 a.m. to 9 p.m. (EST).
- Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
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