Delivery to my house

Marie-Helene G. #21101

I want to oder a SIM card (to change from Bell to Fizz) but Fizz sais they don't deliver to my address or my parents address yet my mother is with Fizz, so she got her sim card at her address.. Is it because of the crisis?? Why is there an issus with it?

Mike

Yes, you are not living in a subscription area, you are living in a coverage area.
You can check it here
https://fizz.ca/fr/couverture

Subscription area
If you live in this area, you can subscribe to Fizz mobile services. The majority of your usage must be done in your subscription area, not on partner networks (Fizz EXT), regardless of your coverage area.

Coverage area
The coverage area you choose for your mobile plan determines where you can use your service (on top of your subscription are where the majority of your usage must be done). Outside your coverage area, you’ll need to buy Add-ons or pay as you go

Fizzy

Hello Marie-Helene,

If your mother has always lived in the same area, I wonder how she was able to get her SIM card and maintain service. Fizz states that you cannot subscribe to the service if you live outside the subscription area. Also if you mostly use the service for 3 months outside of the subscription area, Fizz can terminate your plan or limit your services.

It is because Fizz uses Videotron towers and these towers exist only within the subscription area. When you are using the service outside of the subscription area, you are using their partners' towers.

MichelP

Marie-Helene,
Sorry,
you cant get Fizz mobile plan in this area,
You must live in the Fizz subscription area
The adress you want to send your sim card is outside the subscription area

Nathan

Hi Marie-Helene,

Maybe your mom is lucky and Fizz hasn't looked into her account, or maybe they don't care (for now) in the end.

If you don't mind risking having your account closed (or probably receiving a warning before), I would try anyways

Isabelle P. #15966

Everything has been well explained by Fizz members. Have a nice day

Qulbut

Follow Mike advise

AntonioMar

Mike is right

AntonioMar

If the problem is resolved, could you please close the question.