Why does it say my modem hasn't been returned when it has?

I recently canceled my Fizz plan due to moving apartments and have returned my modem as requested. According to my tracking number it was successfully delivered on April 14. However, I was sent an email yesterday by Fizz telling me my modem still hasn't been returned. I also can't contact Fizz directly as the chat bubble doesn't appear on the website for me.
Any advice on the issue or how I can contact Fizz?


  • Mike
    Mike Voici mon code de référence => K61CD <= Here my referral code => K61CD <=Posts: 19,165
    Contact the support

    - Go to this page https://fizz.ca/en/faq/how-do-i-return-my-wi-fi-modem, if you are not connect login
    - The business hours: every day from 8 a.m. to 9 p.m. (EST).
    - Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
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