Why does it say my modem hasn't been returned when it has?

Georg
Georg Posts: 1 ✭✭
in Your Fizz Account
Hi,
I recently canceled my Fizz plan due to moving apartments and have returned my modem as requested. According to my tracking number it was successfully delivered on April 14. However, I was sent an email yesterday by Fizz telling me my modem still hasn't been returned. I also can't contact Fizz directly as the chat bubble doesn't appear on the website for me.
Any advice on the issue or how I can contact Fizz?
Thanks!

Answers

  • Mike
    Mike Posts: 21,830 ✭✭
    Contact the support

    .
    - Go to this page https://fizz.ca/en/faq/how-do-i-return-my-wi-fi-modem, if you are not connect login
    - The business hours: every day from 8 a.m. to 9 p.m. (EST).
    - Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
    .
    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
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