I can’t use my perks?

Ramon A.

Every time I want to activate my perk, it says that I can only active it on a active line

Mike

Did you try to change browser? I do not think that it can help,.but you never know
You should contact the support

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- Go to this page https://fizz.ca/en/faq/whats-my-rewards-program, if you are not connect login
- The business hours: every day from 8 a.m. to 9 p.m. (EST).
- Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
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If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

MichelP

Ramon,
To get help,
Please, contact the Fizz customer service by chat from 8h00 to 21h00, each day.
First, connect you to your Fizz account.
Wait to see the green chat bubble down to the right of the page.
When you see it, click on it.
Your chat session begins with Fizz.

Qulbut

Follow Mike instructions, the other one just repeat what he say.

AntonioMar

If the problem is resolved, could you please close the question.