Why can't I reach a new Lucky cell phone number?

Pumpkin

Hello, I can call any number except my friend's new number. My friend got a new cell phone and new account with a cell phone provider
by the name Lucky mobile cellular or whatever . The company is named Lucky/

the number is **********
We get a message in French like
"La communication ne peut etre etablie, veuillez re-essayer plus tard",
Please help .

Qulbut

There is some number who are not reachable at this time from Fizz. Contact the support for help.

CHAT
Go to this page https://fizz.ca/en/faq/resolving-issues , if you are not connect login
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FACEBOOK
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CONTACT FORM
You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.