Payments and reductions on the plan due to Covid-19? Are you guys charging and why ?

Daniela B.

Hi! my question is due to non use of our lines... why they keep charging they should frezze the payments until the isolation last ...

MichelP

Daniela,
It's not possible to freeze the payment.
Fizz is pre-paid.
You can cancel your actual plan for this period. It's maybe your better option if you dont have a special price for plan.

Nathan

Furthermore lot of people do use their lines, maybe even more than usual. It wouldn't make sense to freeze all accounts.
As said, you can stop payments for the next payment cycles if you don't use your line.

sasadrine

I think it is time to select a Best Answer to close this discussion.

Fizzy

Hi Daniela,
I doubt any telecoms are freezing payments and assume that people are not using their phone service.

If you want to suspend your service, you will have to logon your account to unsubscribe and then resubscribe when you are ready to resume service. However in this case you would be giving up current phone number and plan. And then subsequently signing up for a new phone number and new plan (offered at the market price).

If you are having issues with your account, you can contact Fizz support during business hours.

CHAT
Go to this page https://fizz.ca/en/contact-us, if you are not connect login
The business hours: every day from 8 a.m. to 9 p.m. (EST).
Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

FACEBOOK
Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

CONTACT FORM
You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.