Why was I billed 2 days before bill was due?

Christine D. #20308

My bill is due on the 9th over every month but I recieved a payment failed notice on the 7th and told my services would be cut the next day

Nathan

Here are some information about payment cycles:
https://fizz.ca/en/faq/how-do-payment-cycles-work
Is it the first time this is happening? In theory your billing should indeed be on the same date every month.
"Your plan is renewed at noon the day before the anniversary date of your payment cycle. If your next cycle starts May 5, payment for that cycle will be taken on May 4 at noon."
If you think there is still a problem, contact the customer service, they will be able to help you
@Blackpo lol, you added it right after me!

Qulbut

Read this, how do,payment cycle work
https://fizz.ca/en/faq/how-do-payment-cycles-work

When is the payment for my next payment cycle taken?
Your plan is renewed at noon the day before the anniversary date of your payment cycle. If your next cycle starts May 5, payment for that cycle will be taken on May 4 at noon.

Your credit card is not expired ?

I will add this just to see if the answer before me will add it like she did for all of her answer. If you think are answers look the same, that's why.

If you have payment issue, Read this link
https://fizz.ca/en/faq/how-do-i-fix-payment-issue

MichelP

Christine,
Normally, the payment of your montly plan is taken at noon the day before the day of your billing cycle.
Please, check with the Fizz support by chat from 8h00 to 21h00 each day.
Fi6,connect to your Fizz account.
Types:
https://fizz.ca/en/contact-us
Wait a few seconds until you see the green chat bubble down to the right of the page.
When you see it, click on it.
Your chat session with Fizz begins.

Qulbut

@marina, No ! You modified two time your answer to add what I said. Not once, you did it twice. That's why the first part of your answer is so similar as mine.

sasadrine

I think it is time to select a Best Answer to close this discussion.