Activate replacement SIM card

STEPHANE V. #20064

I receive my new SIM card and I'd like to transfer my previous fizz number to it. How do I contact you to do so ?

Mike

You need to replace the sim from your account

This process will cancel your old SIM card. Log into your account to change your SIM card (My plans > Manage > Change SIM card).

https://fizz.ca/en/faq/lost-stolen-mobile

Try with this instructions, I tried now and I was able to have the chat bubble.
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- Go to this page https://fizz.ca/en/contact-us, if you are not connect login
- The business hours: every day from 8 a.m. to 9 p.m. (EST).
- Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
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If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

Qulbut

Follow Mike instructions

sman

Yes follow the Mike's instructions

AntonioMar

Mike the best as usually!!!