No internet connection?

Evgheni Z.
Evgheni Z. Posts: 2 ✭✭
in Internet
Connection lost 20 min ago. No internet. Please advise

Answers

  • Mike
    Mike Posts: 21,676 ✭✭
    Avez vous essayé de redémarrer le modem?
  • Qulbut
    Qulbut Posts: 3,914 ✭✭
    Try those solutions in this link
    https://fizz.ca/en/faq/my-modem-connected-cable-my-connection-keeps-cutting-out-how-do-i-fix

    If you still have the problem after that contact the support

    CHAT
    Go to this page  https://fizz.ca/en/faq/resolving-issues, if you are not connect login
    The business hours: every day from 8 a.m. to 9 p.m. (EST).
    Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
     
    FACEBOOK
    Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)
     P
    CONTACT FORM
    You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.
  • Mike
    Mike Posts: 21,676 ✭✭
    Did you try to reboot the modem?
    If this does not help

    Try to contact the support
    .
    - Go to this page https://fizz.ca/en/contact-us, if you are not connect login
    - The business hours: every day from 8 a.m. to 9 p.m. (EST).
    - Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
    .
    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
  • MichelP
    MichelP Posts: 8,731 ✭✭
    Evgheni,
    Please,
    Try to reset your modem.
    At the center, back of the modem, there is the reset button.
    Insert with a needle 35,40 seconds into the reset button, release it after and wait 3,4 minutes to see all the lights of the modem coming back.
    You will see on the screen of your computer, Easy Connect.
    You only have to type twice your password.
    If nothing works, to get help:
    Contact the Fizz support by chat from 8h00 to 21h00.
    First, connect you to your Fizz account.
    Then, types:
    https://fizz.ca/en/contact-us
    Wait 5 seconds to see the green chat bubble and when you see it, click on it.
    Your chat session begins with Fizz.
  • Fizzy
    Fizzy Posts: 11,895 ✭✭
    Restart your Wi-Fi modem

    1. Unplug the power cable on your Wi-Fi modem.
    2. Make sure all the lights on the modem are off once you have unplugged it.
    3. Wait ten (10) seconds.
    4. Plug your modem back into the electrical outlet. Expect a three (3) minute delay to allow your devices to reconnect to the Wi-Fi network.
  • Evgheni Z.
    Evgheni Z. Posts: 2 ✭✭
    I did all of that.no result.think there is an technical issue on the company side
  • Hugo_R
    Hugo_R Posts: 439 ✭✭
    We heard a lot of Internet issue. I hope the reset help.
  • Pascal
    Pascal Posts: 7,468 ✭✭
    did you try to restart your modem ?
    If your answer been resolved, you can choose the best answer

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