Data usage ?

Lisa Q.

My data usage is not right. I was home since Tuesday 24 and should be connected to my wifi however base on the daily usage it seems I used my data. Please verify.
Lisa

lsabelle

Lisa,

Here on the community hub, we are users just like you.

You can see your daily usage when you're log into your account.

If something is not right, you can contact the support here between 8am and 9 pm:

https://fizz.ca/en/faq/resolving-issues

"Most problems are resolved following this step.

To chat with our Customer Service team:

-Log into your Fizz account

-Then, make your way to the Solution Hub.

-With the help of the search tool, access the help FAQ related to your issue. The chat bubble will appear in the lower right-hand corner.

-Check that you're within the business hours of our Customer Service team, or else the chat bubble won’t appear."

Etiennel

you should contact fizz via messenger facebook

AntonioMar

if not working https://fizz.ca/en/contact-us

MichelP

Lisa,
You are on the community hub.
Please, contact the Fizz support to verify your data utilisation.
Chat with them from 8h00 to 21h00 each day.
First, connect you to your Fizz account.
Then, types:
https://fizz.ca/en/contact-us
Wait a few seconds until you see the green chat bubble down to the right of the page.
When you see it, click on it.
Your chat session with Fizz begins.

sman

Lisa,
follow lsabelle instructions

Hugo_R

Maybe you hit by error your Wi-Fi button and you desactivate it.