I'm having really bad packet loss is it normal ?

Fafard

I'm having really bad packet loss. I've tested it on multiple computers and tried resetting the modem and changing my ethernet cable but it didn't change anything. And yes I'm connected via a cable not wifi.

Mike

It seems a congestion, try to contact the support to check if there is a congestion in your area

Try with this instructions, I tried now and I was able to have the chat bubble.
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- Go to this page https://fizz.ca/en/contact-us, if you are not connect login
- The business hours: every day from 8 a.m. to 9 p.m. (EST).
- Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
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If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

clau3166

Definitely congestion, a lot of the networks are jammed because of all the teleworkers and the individual connexions

Hugo_R

Did you ask Fizz customer service?