will my invoice(for the wifi modem) be returned when i reactivate my internet?

Carina T. #4597

my internet was disconnected and i didnt return the modem, they charged me 150$. i want to know if that money will be returned if i reactivate my internet

Mike

You should contact the support and ask them

Try with this instructions, I tried now and I was able to have the chat bubble.
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- Go to this page https://fizz.ca/en/contact-us, if you are not connect login
- The business hours: every day from 8 a.m. to 9 p.m. (EST).
- Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
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If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

Takion

we are users like you on this community group
did you cancel your account if yes you will need to create a new account
if you can reactivate your account and the modem fee will be reimbursed
if you ever get charged on the modem then you will need to contact support and they will adjust the fees for you

MichelP

Carina,
We are Fizz users like you.
To get an accurate answer about this issue, i suggest you to contact the Fizz support service by chat online from 8h00 to 21h00.
First, connect you to your Fizz account.
Then, open a second window and types this adress:
https://fizz.ca/en/contact-us
Wait a few seconds to see the green chat bubble down to the right of the page.
When you see it, click on it.
Your chat session begins with Fizz.

Hugo_R

Ask Fizz customer service