I switched to 120MBs but the speed is still at 60. Why ? it should have started today

Nazim H.

Hello,
Today, normally the speed gets to 120MBs but when I do the speed test(through the App or other websites), the speed doesnt go beyond the 60 I had earlier. Of course I tried with the laptop wired to the Modem.
Thank you

Mike

Did you try to reboot the modem ?
If it does not help, you must contact the support

Try with this instructions, I tried now and I was able to have the chat bubble.
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- Go to this page https://fizz.ca/en/contact-us, if you are not connect login
- The business hours: every day from 8 a.m. to 9 p.m. (EST).
- Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
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If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.