Unable to call Virgin Phone numbers,

Clyde P. #19585

I tried from my 2 Fizz phones to call 2 different Virgin phone numbers and I keep getting "Call can not be connected"
I tried from a Rogers to the 2 Virgin numbers and all was fine

Mike

Try to reboot your phone if it does not help contact the support

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An other solution can be

Android: Settings → Connections → Mobile networks → Network operators → Search networks → Select Fizz Ext
iPhone: Settings → Operators → Fizz Ext

After 5 minutes set it back to automatic

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Try with this instructions, I tried now and I was able to have the chat bubble.
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- Go to this page https://fizz.ca/en/contact-us, if you are not connect login
- The business hours: every day from 8 a.m. to 9 p.m. (EST).
- Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
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If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

AntonioMar

https://fizz.ca/en/contact-us