No IP address

Sarah K. #19075
Sarah K. #19075 Posts: 3 ✭✭
in Internet
Hello,
I just got FIZZ internet and the modem shows all the correct lights flashing. However, it says no IP address in settings (using a MAC). What do I do?

Answers

  • Mike
    Mike Posts: 21,531 ✭✭
    Where did you check that? In the MAC?
    The modem can need 15 minutes the first time to complete the configuration and updates
    Try to reboot the modem probably a temporary failure of the DHCP

    Try with this instructions, I tried now and I was able to have the chat bubble.
    .
    - Go to this page https://fizz.ca/en/contact-us, if you are not connect login
    - The business hours: every day from 8 a.m. to 9 p.m. (EST).
    - Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
    .
    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
  • MichelP
    MichelP Posts: 8,731 ✭✭
    Sarah,
    Maybe, your internet connection is not completely fonctional at this time.
    If this problem continue, contact the Fizz support by chat.
  • AntonioMar
    AntonioMar Posts: 788 ✭✭
    https://fizz.ca/en/contact-us
This discussion has been closed.

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