No IP address

Sarah K. #19075

Hello,
I just got FIZZ internet and the modem shows all the correct lights flashing. However, it says no IP address in settings (using a MAC). What do I do?

Mike

Where did you check that? In the MAC?
The modem can need 15 minutes the first time to complete the configuration and updates
Try to reboot the modem probably a temporary failure of the DHCP

Try with this instructions, I tried now and I was able to have the chat bubble.
.
- Go to this page https://fizz.ca/en/contact-us, if you are not connect login
- The business hours: every day from 8 a.m. to 9 p.m. (EST).
- Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
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If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

MichelP

Sarah,
Maybe, your internet connection is not completely fonctional at this time.
If this problem continue, contact the Fizz support by chat.

AntonioMar

https://fizz.ca/en/contact-us