Invoicing after cancelling a plan?

Vanessa F. #19372

I cancelled my plan the last March 13 before my due date (March 18). However, I received a new charge on my credit card on the 18th of March the total amount of $35.64, even though I do not have service due to the cancellation. I do not need the service from now on, so please I am kindly asking for the complete refund of this $35.64 to my account. Thank you for your cooperation. Looking forward to hearing from you.

Mike

It must be an error contact the support in order to get a refund

Try with this instructions, I tried now and I was able to have the chat bubble.
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- Go to this page https://fizz.ca/en/contact-us, if you are not connect login
- The business hours: every day from 8 a.m. to 9 p.m. (EST).
- Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
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If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.