Fizz wifi app not connecting to modem

RACHEL W. #3744

Fizz wifi app not connecting to modem

Mike

Did you already try to uninstall and reinstall the app sometime this helps

AntonioMar

restart the modem

AntonioMar

Restart your Wi-Fi modem
Unplug the power cable on your Wi-Fi modem.
Make sure all the lights on the modem are off once you have unplugged it.
Wait ten (10) seconds.
Plug your modem back into the electrical outlet. Expect a three (3) minute delay to allow your devices to reconnect to the Wi-Fi network.

It is more effective to restart your Wi-Fi modem by unplugging its power cable instead of pressing its power button.

MichelP

Rachel'
Do a reset of the modem.
Put in a needle 35,40 seconds into the reset button located back at the center of the modem and released it.
Wait 3, 4 minutes until all the lights are coming back
You will see on the screen of your computer, Easy Connect
white the factory password of the modem back to the modem twice..

Hugo_R

You have to do the configuration first by following the guiding steps on the instructions.

Marco T. #17919

I had the same issue at first. I reset the modem/router and reinstalled the app and everything worked fine from them.

Christophe G. #14612

I encountered the same issue last year had to reinstall the app and unplug the modem for 30 mins.