Why is my service Not working even when my bill payments have been met?
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Brandon A. #11387
Posts: 2 ✭✭
I paid my bill and I’ve received an email confirmation and my account updated me that the payment went through. It also said that my services would be reinstated. However I can’t send texts or make calls.
13
Answers
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Restart your phone
If you still have problem after that contact the support
CHAT
Go to this page https://fizz.ca/en/contact-us, if you are not connect login
The business hours: every day from 8 a.m. to 9 p.m. (EST).
Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
FACEBOOK
Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)
P
CONTACT FORM
You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.6 -
Restarting my phone did not work.5
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They say that " Once your payment has been received and confirmed by Fizz (please allow a delay of up to two hours), your plan will be reactivated. "
Source https://fizz.ca/en/faq/how-do-i-fix-payment-issue
Excuse me Brandon for the false suggestion I made before, it could take up to two hours for your plan to be reactivate. After 2 hours restart your phone again.5 -
Brandon,
After a payment has been made after an interruption of payment it can take a few hours to get effective your mobile plan.
Please,
Verify and contact the Fizz support by chat online (8h00 to 2100).
To chat with Fizz:
First, connect you to your Fizz account.
The, types this adress:
https://fizz.ca/en/contact-us
Wait a few seconds to see the green bubble chat down to the right of the page.
When you see it, click on it.
Your chat session begins with Fizz.4 -
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