I want change the higher plan for my internet

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Royal
Royal Posts: 1 ✭✭
in Internet
I want to change the higher plan ASAP, and I tried to choose the higher plan and it shows I only can change the plan after 20/3/2020... I would like to ask for when I change at 20/3/2020 that Do my network will increase immediately? I need to increase it as faster as I can.

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  • MichelP
    MichelP Posts: 8,733 ✭✭
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    Royal,
    You cannot change your plan before the 48 hours of the end of your billing cycle (due to their billing system).
    You need to change a plan before this deadline to be effective at the renewal of your billing cycle or choose to do it for the next month.
    Try to contact the Fizz support by chat for help (about this situation of the covid-19)
    This chat service is available from 8h00 to 21h00, each day.
    First, connect you to your Fizz account.
    Then, opemn a second window and types this adress:
    https://fizz.ca/en/contact-us
    Wait a few seconds to see the green bubble chat down to the right of the page.
    When you see it, click on it.
    Your chat session begins with Fizz.
  • Ihssan
    Ihssan Posts: 279 ✭✭
    Options
    When you make a change you need to wait for your next billing cycle for the change to be effective.
  • AntonioMar
    AntonioMar Posts: 788 ✭✭
    Options
    https://fizz.ca/en/contact-us
This discussion has been closed.

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