Where is my sim?

Hee

Hello.
I haven't gotten my SIM card yet, but the email that you sent shows me that I got the SIM.
How can I solve this problem?
Please answer me ASAP.
Thank you.

Mike

Hi Hee,

You must contact the support, usually, they suggest to buy a new one and ask for a refund after the activation
.

- Go to this page https://fizz.ca/en/contact-us, if you are not connected login
- The business hours: every day from 8 a.m. to 9 p.m. (EST).
- Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear

MichelP

Hee,
Contact Fizz,
Ask to get a second sim card and get a refund for the first not received.
You must contact the Fizz support by chat online (from 8h00 to 21h00, each day).
First, connect you to your Fizz account.
Then, open a second window and types this address:
https://fizz.ca/en/contact-us
Wait 5 seconds to see the green bubble chat down to the right of the page.
When you see it, click on it.
Your chat session begins with Fizz.

Yelena

Seems like your sim was stolen. The delivery company sticks the envelope with the sim on the front door of the building because they don't have access inside. So it can get stolen.
You should order another sim and get it as soon as you receive the delivery notification. Contact support by chat or messenger after you activate your sim, and you will get a refund for the stolen sim.

Hugo_R

Contact the FIzz customer service.