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Unable to modify home internet plan?
I am attempting to modify my home internet plan but get a popup saying I cannot modify my plan until after 2020-02-29. However, it is currently 2020-03-17....
Try to change the browser and/or clear the cache
If it does not helps, contact the support, you are not then first one with this problem
- Go to this page
, if you are not connect login
- The business hours: every day from 8 a.m. to 9 p.m. (EST).
- Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
Sarina P. #1876
it is most likely that you plan is coming to renewal before the 48 hours limite there is a 48 hours minimum before applying any changes
Have you tried to change of browser and clean your cache?
If you need assistance from Fizz,
Please, chat online with them (from 8h00 to 21h00, each day).
First, connect you to your Fizz account.
Follow this link:
Wait 5 seconds to see the green chat bubble down to the right of the page.
When you see it, click on it.
A chat window will open and you will be with them to ask for help to modify your Fizz internet plan.
If previous answers didn't work, and if you understand French, try to switch to the French version of the website. It helped me in the past for some issues.
Try later, there is some bug sometimes.
This discussion has been closed.
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