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My data phone is not working?

Galo
Galo Posts: 1
My internet data stop to work, what can I do to fixed

Answers

  • Beter
    Beter Posts: 131
    make sure your apn is working fine.
    Reconfigure it
  • MichelP
    MichelP Posts: 8,352
    Galo,
    Please,
    try to turn off your phone and restart it.
    And verify the APN settings on your phone.
    See this link:
    https://fizz.ca/en/faq/what-are-fizz-network-settings-apn
  • Whizz
    Whizz Posts: 7,853
    Hello Galo,
    I'm really sorry to hear about it!
    I've just checked your account and your line is activated. You also have some mobile data left in your monthly plan. Please follow the advise of our fellow community members. Restart your phone, verify if your mobile data is activated and check if the APN settings are entered correctly. You can also try a few more troubleshooting steps that you'll find on our dedicated FAQ: https://fizz.ca/en/faq/how-do-i-use-my-phone-to-access-the-internet.
    If the issue will still be present, I'm kindly asking you to contact us in private by chat or Facebook Messenger. Please check the info provided on the following links: https://fizz.ca/en/contact-us.
    https://facebook.com/fizzca.
    You can also open a Contact form from your account by going to My profile – Contact forms.
    Have a good one!
    Radu
This discussion has been closed.