Firmware 2.0.10.43b8 bug. loss of connection speed - need to reboot everyday

gianluigi N.

I experience download speeds of 1-2mbit/s (from 30mbit.s) every 1-3 days and need to reboot modem to fix it.
With x2 security cameras connected I need to reboot every day.
Need this fixed or moving to carrytel next week.
merci

Mike

Did you try a factory reset?

Try to contact the support, here we are users

 

To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.

 

CHAT

• Go to this page https://fizz.ca/en/faq/my-device-cannot-connect-wi-fi-how-do-i-fix, if you are not connect login
  
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gianluigi N.

Thanks Mike.

Olga P. #15146

I will advice you to do a factory reset, maybe that will help.

MichelP

Gianluigi,
I would recommand you to reset your modem.
Put in a needle into the reset button back in the center of the modem 35,40 seconds and release it after.
Lets the lights of the modem coming back, 3,4 minutes.
I hope ,It can resolve your problem of connection.
Or
https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it

MartyG

I had a similar issue a year ago and I decided to invest in a new router. Since the new router is installed, I don't have issue and wifi is even better than before.

Just an idea like this...

 

sman

Hi GianLuigi
Your modem has some problems, contact the support

Beter

The modem i have doesn't have this issue

redhead

Mike has the best answer; time to select his reply as "best answer" and close this discussion.