Hi, my billing cycle just started, can i changed my internet speed?
Answers
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Yes this is the rule
Any changes you make to your Home Internet plan will take effect at the start of your next payment cycle.
You can contact the support and try with them
To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.
CHAT
- Go to this page https://fizz.ca/en/faq/i-would-like-to-change-my-fizz-home-internet-plan-how-do-i-do-this, if you are not connect login
- The business hours: every day from 8 a.m. to 9 p.m. (EST).
- Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
FACEBOOK
Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)
CONTACT FORM
You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.
13 - Go to this page https://fizz.ca/en/faq/i-would-like-to-change-my-fizz-home-internet-plan-how-do-i-do-this, if you are not connect login
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François,
Yes, If you change your plan,
this new plan will take effect only at the renewal of your next billing cycle.11 -
Mike said you need to wait your next billing cycle10
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You have to wait unfortunately10
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You’ll have to wait9
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Unfortunately not...wish they will change that rule eventually!8
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yes to wait8
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Again, Mike has the best answer.
Bravo Mike!5 -
No, unfortunately you need to wait 30 days.4
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Yes you can change your speed
Regards4 -
wait for the next billing cycle3
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Good to know, I'm planning too to upgrade my home Internet speed soon1