Internet self or VIP installation question?

Mark A.

I want to the internet installed and a bit tech savvy but not for wiring etc. Thing is at the new apartment (old building) I can't find any coaxial cable input/output. Would the technician for self-install take care of that, where to look for the cable, go through other parts of the building if needed? I would think I would have to have the building owner available just in case as well. As far as setting up the modem settings after that, I can probably do it on my own.
Edit; I have asked the owner if there is any but he's not sure (new owner). But the neighbours seem to have said that there is a videotron line running on another floor so I assume fizz would work.

Takion

yes the technician will install in your house a coax connection it is included in the free installation the VIP is only regarding the modem installation which you do not need it is very simple to setup

Sarina P. #1876

yes do not worry about it the technician will take care of everything and will hand you the modem for you to connect

clau3166

Hi Mark! The technician will set everything up for you on the wiring side, even if you choose self-installation. What you have to do yourself is really just plug the modem and set your network up. You don't have to worry about the cables, only the modem.
Welcome to Fizz!!

JayL

Hi Mark, yes the modem setup is fairly easy. Once you have connected to the wifi, you can type in 192.168.0.1 to visit the admin interface and use
cusadmin
*yourpassword*
to login and finish all advanced setups if you want any.
Most basics setups can be done via the Fizz mobile app which you can get from Google or Apple store.

Shlomo P.

there is really nothing to set up on the modem unless you need advanced setting

Kyle C. #853

can confirm, I took self setup. it only applies to the setting on the modem. The technician ran the coaxial cable from the post outside, through my apartment to my living room. he even made sure the modem turned on and i could get on the internet.
the VIP is just about configuring the router.

Kyle C. #853

Can confirm: the VIP is only about having the technician configure the modem settings for you.
I had the technician run the coaxial cable from the post outside, through my apartment to my living room. he even turned on the modem and made sure I could get on the internet before he left.

Fizzy

There are basically 2 differences between self-install and VIP installation:

 

- VIP installation costs $30+taxes. Technician will unbox modem, connect it, wait for the modem to boot up and to ensure it is properly connected.

 

- Self-install is free. The technician will hand over the modem in the box to you

Here are the instructions given by Fizz: https://fizz.ca/en/faq/how-install-my-wi-fi-modem

If you are comfortable to plug in and connect the modem, then you should be fine with the self installation.

 

 

Everything else is the same. Both self-install and VIP install include:

- installing coaxial cable from outside line to your home.

- testing the coaxial line to ensure proper signal strength.

Chris K. #7521

The technician will get the cable into your apartment and check the connection. You will just have to plug the modem in yourself.

JOM

I opted for the self installation but the technician gave me the VIP installation and installed the modem himself, the best technician ever!