SMS and Airplane Mode?

JC7

How many days are SMS or text messages kept on the Fizz server when our phone is in airplane mode or turned off?

Nini G. #13860

They should be there until you decide to delete them?!

JC7

Usually they are deleted on the server when they cannot be delivered after a certain number of days... All providers do this.

Chris K. #7521

They will stay there for quite a long time, I wouldn't worry

JC7

@Chris
Usually it's from two to five days with other providers.

MichelP

Please,
To be sure about the time they kept it
Ask to Fizz support, chat with them.
The adress is:
https://fizz.ca/en/contact-us

GBy_6B8OA

I don't know, perhaps a question for FIZZ

sman

à valider avec le support, cependant, je pense que le SMS entrant sont gratuite aussi à l'extérieur zone

JC7

Fizz will come back to me with the answer.

Fares B. #17399

JC,
The sms should stay as long as your fizz acount is still active.

André L. #16536

I would expect Fizz servers to retain all unsent SMS on their servers for as long as a user has an active account.  There should be guaranteed delivery and sms data is not very big nor costly to store.

 

But, Fizz (or Vidéotron) ultimately decide how long to persist their unsent SMS

JC7

@André
Yes storage is cheaper today then what it used to be and they should stay much longer.
Also we have to keep in mind that other providers in Canada also delete them after a few days.

André L. #16536

@JC I hear what you say and would expect that any unsent SMS messages would me queued up in some messenging queue and that there would be a minimum of "garanteed delivery" before pruging any queue.

 

Although, it is possible that system reboots or time based clean-up routines occur and delete any undelivered SMS.  But that would be very dissapointing for us customers.

JC7

I now have the information. Text messages are kept for 7 days for clients whose phones are either closed or offline. Beyond this period, if they could not be delivered to the client, they are lost.