Normal that the technician didn’t install the coaxial cable?

Dawei
Dawei Posts: 2 ✭✭
in Internet
I took the free installation. However, the technician didn’t install the coaxial system and left me with the box saying “follow the instructions”. Is coaxial cable installation included in the free installation?
I was with Bell before and got the internet from the phone line.
Thank you,
Dawei

Answers

  • Mike
    Mike Posts: 21,601 ✭✭

    The tech must install the cable and test it.

    Please contact the support

     

    To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.

     

    CHAT

    • Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
    • The business hours: every day from 8 a.m. to 9 p.m. (EST).
    • Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

     

    FACEBOOK

    Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

     

    CONTACT FORM

    You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

  • Dawei
    Dawei Posts: 2 ✭✭
    Thank you Mike. I tried 3 different browsers and the chat bubble still doesn't appear. I wrote to Fizz via Facebook 3 times in the past 2 hours and no one saw my message yet. Do you have any suggestion how I can get in touch them a tech support? Thank you again.
  • MichelP
    MichelP Posts: 8,731 ✭✭
    Dawei,
    The technician must isntall the coaxial câble and verify the signal if it's not available in your appartment.
    To get the chat from Fizz without problem (from 8h00 to 21h00, each day) :
    First, open a session online and access to your fizz account.
    Then, open a second window and types the adress:
    https://fizz.ca/en/faq/resolving-issues
    Wait a few seconds to see the chat bubble down to the right of the page.
    When you see it, click on it.
    Your chat session with Fizz begins.
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