Data Usage definitely not right, how to solve?

Following my previous question and thank you for all the previous help got from here, but I found I could not reply under my question, but have to start a new topic.
Please see the attached two photos I got, the daily usage for today definitely not matching with mine on photo. And I never found the "Chat" bubble appearing anytime when I'm looking for help!
I really thought FIZZ too complicated to be used and so disappointed!

Answers

  • Alfio
    Alfio Posts: 392
    First check that you are phone is not acting as a hotspot. Also disable application updates which are automatic and done over LTE. Having said that, the amount of daily data is quite unusual, and contacting Fizz directly would be a good idea.
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