Sim card not detected by my phone. Is my sim card broken?

Ricky C.

I activated my sim card that I received today and received the email that says that I activated it. Then I proceed to install it on my phone and the sim card is not detected. Then I proceed to install it on my old phone thinking it might be my current phone. Nope, still not detected. I currently have a OnePlus 5T and my old phone is an ASUS Zenfone AR. I'm kinda at a loss. Do I need another sim card or do I have still to wait?

Nini G. #13860

I would personally communicate with Fizz by messenger, that’s what works best for me when I have a problem. Good luck with this issue!

SW_Sk8

Contact fizz
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Chris K. #7521

That is weird. My phone detects even my old SIM cards that I haven't used in 10+ years. I don't have service, but it still detects them. Maybe your SIM is busted.