I've scheduled the drop off date with the tech, but I forgot to put my apartment number, how do I ch

I've scheduled the drop off date with the tech, but I forgot to put my apartment number, how do I change my address?


  • Mike
    Mike Posts: 19,248

    To edit your home address,

    go to your plan :

    Go to My Account, in Your plans

    Go to Manage my plan.

    Click on Change home address.


    Contact the support in order to be sure taht the information will be passed to the tech


    To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.



    • Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
    • The business hours: every day from 8 a.m. to 9 p.m. (EST).
    • Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.



    Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)



    You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

  • MichelP
    MichelP Posts: 8,730
    Follow the instructions of Mike!
  • Personally, I would communicate with them by messenger, that’s what works best for me.
    Usually the technician calls before he comes, you will be able to give him your door number, or put a sign on the front door of the building.
  • SW_Sk8
    SW_Sk8 Posts: 95
    Follow mike’s response
  • Change in in your profile
  • Mike has best answer. Time to select his as "Best Answer" and close the discussion.
  • Ari M.
    Ari M. Posts: 105
    Do as Mike said, contact Fizz support!
  • Whizz
    Whizz Posts: 16,209
    Hello Emilie,
    I am sorry, but you need to have the full address when you complete the order, otherwise, the technician will not be able to perform the installation.
    In your case, you will need to cancel the current one and create another one properly. Rest assured, the system will register a full refund for the first one, once the cancellation is complete.
    To cancel it you need to go to "My plans"/"Manage plan"/"Appointments"/"Cancel".
    Thanks for the understanding!
    Have a good one.
This discussion has been closed.