someone is stealing my wifi connection how to resolve ?

bernard B. 41993 · February 2020

Someone somehow has access to my wifi, I can see the connection status through the Fizz app, the device isn't mine, other than changing my wifi password ( 2nd time he/she connects to my wifi ) what can i do , to whom should I speak about this issue or is there someone I can call.
Thx

Mike · February 2020

Change your password, it is your only option

If you want to chat with the support

To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.

CHAT

Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
The business hours: every day from 8 a.m. to 9 p.m. (EST).
Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

FACEBOOK

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

CONTACT FORM

You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

poker85 · February 2020

Indeed, changing the word pass as well as changing the name of the network can help.

Meowth · February 2020

change your password for something harder to find (do not put your adresse)

MichelP · February 2020

Bernard,
First, change your password for a more difficult one to find.
And ask for advice to the support of Fizz.
Please, chat with them.
This service is available from 8h00 to 21h00, each day
The adress is:
https:/fizz.ca/en/faq/resolving-issues

M T. #12340 · February 2020

Beside modify your WIFI password and/or name You can also (if you're sure that the device isn't really yours - sometimes you may forget that you have some devices : ex "Smart plug" )
1) Add that device MAC to the block list : Security , Device Filter
2) Disable WIFI broadcast

FizzFanTim · February 2020

Unless your password is “password” or you are a person worthy of targeting (Prominent business owner, activist, or you have a jilted ex), I doubt someone is hacking into your internet repeatedly. Most likely you’re forgetting just how many devices one person has. Sensors, lights, game consoles, and cameras on top of the laptops, smartphones, and tablets.

GBy_6B8OA · February 2020

change your admin password
on 2.4GH and 5Gh WIFI BAND
select WPA-Personnel security mode
select WPA2-PSK (best) or WPA-PSK Auth Mode
Seelct AES Encrypt Mode
Disable Enable Guest
in 5.3 The Wireless: Access Control Screen select the Block Rules
you can stop a specific mac address

change wifi password
change admin password

Ari M. · February 2020

Block traffic for that specific mac address in Wireless: Access Control Screen. And change your password, it always helps...

JC7 · February 2020

Also if you find who is cracking the password of your WiFi and accesses your internet connection tell him that it is a crime in Canada. He may be a neighbor.