someone is stealing my wifi connection how to resolve ?

bernard B. 41993
bernard B. 41993 Posts: 1 ✭✭
in Internet
Someone somehow has access to my wifi, I can see the connection status through the Fizz app, the device isn't mine, other than changing my wifi password ( 2nd time he/she connects to my wifi ) what can i do , to whom should I speak about this issue or is there someone I can call.
Thx

Answers

  • Mike
    Mike Posts: 21,601 ✭✭

    Change your password, it is your only option

     

    If you want to chat with the support

     

    To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.

     

    CHAT

    • Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
    • The business hours: every day from 8 a.m. to 9 p.m. (EST).
    • Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

     

    FACEBOOK

    Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

     

    CONTACT FORM

    You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

  • poker85
    poker85 Posts: 1,103 ✭✭
    Indeed, changing the word pass as well as changing the name of the network can help.
  • Meowth
    Meowth Posts: 94 ✭✭
    change your password for something harder to find (do not put your adresse) :)
  • MichelP
    MichelP Posts: 8,731 ✭✭
    Bernard,
    First, change your password for a more difficult one to find.
    And ask for advice to the support of Fizz.
    Please, chat with them.
    This service is available from 8h00 to 21h00, each day
    The adress is:
    https:/fizz.ca/en/faq/resolving-issues
  • FizzFanTim
    FizzFanTim Posts: 87 ✭✭
    Unless your password is “password” or you are a person worthy of targeting (Prominent business owner, activist, or you have a jilted ex), I doubt someone is hacking into your internet repeatedly. Most likely you’re forgetting just how many devices one person has. Sensors, lights, game consoles, and cameras on top of the laptops, smartphones, and tablets.
  • GBy_6B8OA
    GBy_6B8OA Posts: 503 ✭✭
    change your admin password
    on 2.4GH and 5Gh WIFI BAND
    select WPA-Personnel security mode
    select WPA2-PSK (best) or WPA-PSK Auth Mode
    Seelct AES Encrypt Mode
    Disable Enable Guest
    in 5.3 The Wireless: Access Control Screen select the Block Rules
    you can stop a specific mac address

    change wifi password
    change admin password
  • Ari M.
    Ari M. Posts: 128 ✭✭
    Block traffic for that specific mac address in Wireless: Access Control Screen. And change your password, it always helps...
  • JC7
    JC7 Posts: 231 ✭✭
    Also if you find who is cracking the password of your WiFi and accesses your internet connection tell him that it is a crime in Canada. He may be a neighbor.
  • SW_Sk8
    SW_Sk8 Posts: 95 ✭✭
    Change your password a make it difficult including upper and lower cas, numbers and characters.
  • Chris K. #7521
    Chris K. #7521 Posts: 486 ✭✭
    Just change your password as others mentioned.
  • Benoit D. #9220
    Benoit D. #9220 Posts: 284 ✭✭
    Change password or block
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