cancell all transactions?

Bertrand L. #17199
Bertrand L. #17199 Posts: 1 ✭✭
in Your Fizz Account
Discontinue, all activities, concerning my account. I'm a disabled person who needs, around the clock help, and since there is no way for me to contact you by phone, I have no means of getting help, if any emergency arrives, and can not, get in touch with paramedics, and the likes, so you have ginning me no choice, but to cancel all, transaction with me.

Answers

  • Mike
    Mike Posts: 21,680 ✭✭

    Here we are users, you need to chat with them, I am sorry I cannot help you more than that


     

    To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.

     

    CHAT

    • Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
    • The business hours: every day from 8 a.m. to 9 p.m. (EST).
    • Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

     

    FACEBOOK

    Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

     

    CONTACT FORM

    You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

  • Nini G. #13860
    Nini G. #13860 Posts: 1,219 ✭✭
    Personally I communicate with Fizz by messenger, that’s what works best for me.
  • MichelP
    MichelP Posts: 8,731 ✭✭
    Bertrand,
    You are Fizz users like you.
    I would suggest you to contact the Fizz customer service by chat.
    This service is available from 8h00 to 21h00, each day.
    To chat with Fizz without problem:
    First, connect you to your Fizz account .
    Then, open a second window and types the adress:
    https://fizz.ca/en/faq/resolving-issues
    Wait a few seconds until you see the green chat bubble down to the right of the page.
    When you see it, click on it.
    Your chat session with Fizz begins.
  • poker85
    poker85 Posts: 1,103 ✭✭
    To receive an answer for that question,
    you need to contact the Fizz support by chat online.
    This service is available from 8h00 to 21h00, each day.
    To chat with Fizz without problem:
    First, open a session and access to your fizz account.
    Then, open a second window and types this adress:
    https://fizz.ca/en/contact-us
    Wait a few seconds to see the green chat bubble down to the right of the page.
    When you see it, click on it.
    Your chat session with Fizz begins.
  • Olga P. #15146
    Olga P. #15146 Posts: 719 ✭✭
    Hello Bertrand,
    We are users just like you.
    For your issue, you need to contact Fizz by contact form or Facebook messanger!
  • Alfio
    Alfio Posts: 398 ✭✭
    Sorry it is not working out for you. You will need to contact Fizz. I have had good luck contacting them on Messenger.
  • Chris K. #7521
    Chris K. #7521 Posts: 486 ✭✭
    Bertrand, just cancel your service in your account, or contact support. We can't help you here.
This discussion has been closed.

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