remove an unactive phone and recover payment of this unactive phone

minh L. #15569

how can remove an unactive phone number and recover payment of this unactive phone number

Mike

Contact the support, since when you unsubscribe the informations stay in your account for couple of years

 

To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.

 

CHAT

• Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
  
• The business hours: every day from 8 a.m. to 9 p.m. (EST).
• Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

 

FACEBOOK

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

 

CONTACT FORM

You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

Nini G. #13860

Communicate with the support. Personally I communicate with Fizz by messenger, that’s what works best for me. Good luck with this issue.

MichelP

Please,
Communicate with the Fizz support by chat online from 8h00 to 21h00, each day:
https://fizz.ca/en/faq/resolving-issues

K L.

chat support will be the best.
between 8 to 21h.

Olivier R. #3666

Please contcat the Support

Chris K. #7521

contact support