No service 2020-02-07?

Harshini
Harshini Posts: 1 ✭✭
in My Mobile
I have absolutely no service/ability to text. It doesn’t even say ‘Fizz’ in the top left hand corner. Is anyone else having this issue?

Answers

  • Mike
    Mike Posts: 21,581 ✭✭

    I am in lte right now

    Try to reboot the phone

    Check if you have the network operator  settled to automatic 

    Try the sim in a different phone

    You can also tell us your zone

     

    To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.

     

    CHAT

    • Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
    • The business hours: every day from 8 a.m. to 9 p.m. (EST).
    • Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

     

    FACEBOOK

    Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

     

    CONTACT FORM

    You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

  • Olivier R. #3666
    Olivier R. #3666 Posts: 1,714 ✭✭
    Look like a APN configuration problem.
  • Takion
    Takion Posts: 330 ✭✭
    No problem for me works fine
This discussion has been closed.

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