sms message problem

Yu H.

Total 200 messages, I only sent out one message, the number for the rest is 197/200..... how is that happened?

Mike

Here we are only normal users, please contact the support

To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.

CHAT

• Go to this page https://fizz.ca/en/faq/there-is-a-delay-before-i-receive-text-messages-or-multimedia-text-messages-sms-ans-mms-why, if you are not connect login
  
• The business hours: every day from 8 a.m. to 9 p.m. (EST).
• Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

FACEBOOK

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

CONTACT FORM

You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

MichelP

Yu,
We are Fizz users like you.
Please, ask for help to the support.
Chat with them, (from 8h00 to 21h00, each day).
The adress is:
https://fizz.ca/en/faq/there-is-a-delay-before-i-receive-text-messages-or-multimedia-text-messages-sms-ans-mms-why

Jimmy N. #14505

Speak with them

Toe

Had same problem before. It's only in specific time. I wait half hour and sms work again. If not, reboot your phone and try again.

clau3166

i'd love the know the outcome of this situation. please feel free to share to help other users! Thanks.

Chris K. #7521

SMS is maximum 160 characters. If you send a long text message your phone will send it as multiple messages. On your phone and the receiver's phone it will look like only one message even if it was broken into 3 messages.

SW_Sk8

Best to check with fizz. As mentioned before we are all users.

Olivier R. #3666

Please contcat the Support

Alfio

SMS means "short" message service. A message that has to be broken down 197 times is not short, so I could see where the message is identified as 1 for the aggregate. Interesting ... however not my use case. Contact Fizz for info on what is expected to happen,

Mathieu B. 1569

Hi, this is likely due to the length of the message. Longer messages actually count as multiple text messages.

Benoit D. #9220

Contact support