I'm getting around 5.92/1.07 on a 120/20 connection.

Vinod T.

As per plan, I suppose to get 120/20 but I am getting worst 5/10 mbs, Please fix this as soon

Mike

Did you check with the ethernet cable or the application?
If not, probably it is your wifi

https://fizz.ca/en/faq/my-wi-fi-network-slow-how-do-i-make-it-faster

 

• 
  

  Your Fizz Wi-Fi modem uses by default the frequency band steering technology. When this function is disabled, the Wi-Fi modem will display two (2) frequency bands, 2.4 GHz and 5 GHz. Manually select the 5 GHz from your devices.

   

  The modification of this option is possible thanks to the mobile application Fizz Wi-Fi:

   

  1. Choose: ''My Wi-Fi''
     
  2. Select your Wi-Fi network
  3. Select: ''Advanced Settings''
     
  4. Band Steering ''On/Off''
      

  The Fizz Wi-Fi app is available for free at various online stores (Apple Store and Google Play Store).

   

  This change can also be applied through the Wi-Fi modem user interface:

   

  1. Log in at: 192.168.0.1 from the web browser of any device.

  2. Log in using the following information:

  • Username: cusadmin
    
  • Password: xxxxxxxx (Password you chose during initial setup)
    

   
  3. Go to the next section to apply changes:

  Wireless → General Settings → 5GHz → Band Steering (Disable)

   

  If you do not remember the password you entered during setup, press and hold the "Reset" button behind the modem to reset your Wi-Fi modem back to its factory settings.

  
  

Nini G. #13860

Communicate with them by messenger, that’s what works best for me.

poker85

To receive an answer for that question,
you need to contact the Fizz support by chat online.
This service is available from 8h00 to 21h00, each day.
To chat with Fizz without problem:
First, open a session and access to your fizz account.
Then, open a second window and types this adress:
https://fizz.ca/en/contact-us
Wait a few seconds to see the green chat bubble down to the right of the page.
When you see it, click on it.
Your chat session with Fizz begins.

Vincent D. 39366

Deeefinitely contact support about that, it's not normal

Olivier R. #3666

Holy moly this is slow

hc0468

First do a speedtest with a wired device, without wifi, and make sure nobody else is using the connection. If the connection is still bad, contact Fizz support.