Question about rewards removal- before or after the billing?

Vincent D. 39366
Vincent D. 39366 Posts: 215 ✭✭
in Your Fizz Account
So I got 2$ off as a bonus this month, but only have one slot. I had 1$ off in my existing slot, and therefore removed it so I can add the 2$ off. My question is- will the removal of the 1$ happen AFTER my next bill, or before? Will my next bill still have the active 1$ discount, or will it be full price because it's pending removal?
Thanks in advance!

Answers

  • Mike
    Mike Posts: 21,507 ✭✭

    It is suppose to count, since your bill will be paid the day before the end of the billing cycle
    However, you can contact the support to be 100% sure

     

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  • Olivier R. #3666
    Olivier R. #3666 Posts: 1,714 ✭✭
    Good question,. Good luck!
  • Sean A. #12492
    Sean A. #12492 Posts: 14 ✭✭
    I would assume that the upgrade would be removed first before applying the billing, but you should probably ask support for the details of the system.
    Instead of removing the $1 from your existing slot, you should have replaced that slot with your $2 discount. This way you know at least one of the discounts would be applied. Or if you had a data upgrade in the slot, you can take advantage of the new upgrade instead of waiting for another month.
  • Beter
    Beter Posts: 137 ✭✭
    It should still show on your bill 1$ off,
    I had the same thing. And starting next month add the new one and you will get 2$ off.
    If anything contact the support after, they open a ticket and they will reimburse you.
    I tried it and it worked. Just make sure next month it s applied and take a screenshot with the date too when you activate the new perk. Just in case for the support.
    good luck :)
  • Jimmy N. #14505
    Jimmy N. #14505 Posts: 620 ✭✭
    It's a hassle to do remove / add, with the fizz system. They should make it easier to change.
  • Chris K. #7521
    Chris K. #7521 Posts: 486 ✭✭
    I wondered the same
  • SW_Sk8
    SW_Sk8 Posts: 95 ✭✭
    I would think the $1 would still exist.
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