How can refund the payment?

I already requested a Fizz SIM card 15 days before, but I did not receive it. How can refund the payment?


  • Mike
    Mike Voici mon code de référence => K61CD <= Here my referral code => K61CD <=Posts: 19,193

    Usually the support ask to buy a new one and ask for a refund when you activate it

    You can chat with the support and ask

    To contact the support you need to go to this page, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.


    • Go to this page, if you are not connect login
    • The business hours: every day from 8 a.m. to 9 p.m. (EST).
    • Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.


    Your can also send a message via facebook messanger and click send a message (this is a bit slower)


    You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

  • K L.
    K L. Posts: 210
    Mike are right!
  • Contcat the support,. Good luck!
  • Martin
    Martin Posts: 272
    Via messenger is fast and easy.
  • Gualberto
    Gualberto Posts: 340
    Speak to them
  • MichelP
    MichelP code de référence: YJRSP, referral code: YJRSPPosts: 8,730
    To receive an answer for that question,
    you need to contact the Fizz support by chat online.
    This service is available from 8h00 to 21h00, each day.
    To chat with Fizz without problem:
    First, open a session and access to your fizz account.
    Then, open a second window and types this adress:
    Wait a few seconds to see the green chat bubble down to the right of the page.
    When you see it, click on it.
    Your chat session with Fizz begins.
  • Toe
    Toe Posts: 60
    Chat with Fizz support, it's the easiest way. Just login to your account, you'll see the green bubble icon. Click it.
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