How can refund the payment?

Elmira
Elmira Posts: 1 ✭✭
in Your Fizz Account
I already requested a Fizz SIM card 15 days before, but I did not receive it. How can refund the payment?

Answers

  • Mike
    Mike Posts: 21,680 ✭✭

    Usually the support ask to buy a new one and ask for a refund when you activate it

    You can chat with the support and ask

    To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.

    CHAT

    • Go to this page https://fizz.ca/en/faq/how-do-i-order-sim-card, if you are not connect login
    • The business hours: every day from 8 a.m. to 9 p.m. (EST).
    • Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

    FACEBOOK

    Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

    CONTACT FORM

    You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

  • K L.
    K L. Posts: 210 ✭✭
    Mike are right!
  • Olivier R. #3666
    Olivier R. #3666 Posts: 1,714 ✭✭
    Contcat the support,. Good luck!
  • Martin
    Martin Posts: 272 ✭✭
    Via messenger is fast and easy.
  • Gualberto
    Gualberto Posts: 340 ✭✭
    Speak to them
  • MichelP
    MichelP Posts: 8,731 ✭✭
    Elmira,
    To receive an answer for that question,
    you need to contact the Fizz support by chat online.
    This service is available from 8h00 to 21h00, each day.
    To chat with Fizz without problem:
    First, open a session and access to your fizz account.
    Then, open a second window and types this adress:
    https://fizz.ca/en/contact-us
    Wait a few seconds to see the green chat bubble down to the right of the page.
    When you see it, click on it.
    Your chat session with Fizz begins.
  • Toe
    Toe Posts: 60 ✭✭
    Chat with Fizz support, it's the easiest way. Just login to your account, you'll see the green bubble icon. Click it.
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