Router not letting me change the admin password?

Douglas B. #14157

I had to do a factory reset of the router after activating guest network and getting kicked out of the router completely.
I then connected to the router via LAN cable, and followed instructions at 192.168.0.1 to name the wifi network and give a password.
Then I went to 192.168.0.1 to administer the router, logging in with cusadmin and the network password.
I am trying to change the admin password. It won't let me. It keeps saying:
"[Information]
Incorrect Old Password!"
I have tried the following passwords: the wi-fi password, the default password on the back of the router, may old admin password (the last time I had changed it). I keep having the same problem.
But I have no problem logging into 192.168.0.1 by using the wifi network password, which is weird.
Please advise.

Mike

Disable all the antispam and antivirus or try with your phone

GBy_6B8OA

The password is case sensitive
And the password for cud admin is the same as login !!
Beware to select cusadmin in username of administration. Settings screen

GBy_6B8OA

By default the password for cusadmin is password

Olivier R. #3666

Oh this is strange

Martin

Strange , It is not supposed to do this after a reset of the router.

Ari M.

If it doesn't work with any password, you can always try a reset of the router

MichelP

Douglas,
I think a reset of your Fizz modem can resolve this problem.

poker85

Yes, try to reset of your Fizz modem

Chris K. #7521

Sounds like you tried everything. As other mentioned, the password is case sensitive, so try that. If that doesn't work, do a factory reset again. Good luck.

Martin

Did it work? If not , try contact the with messenger

hc0468

Make sure you have the same keyboard layout as you did when setting the password. That could result in different characters being entered.

If nothing else works, maybe it's time for a reset. Strange issue for sure.

One other thought is that sometimes password entry fields don't do proper input validation. Sometimes they let the user enter a password that is longer than allowed or contains characters that are not allowed, and silently truncate. Then no matter what you enter, the password doesn't work. So try to avoid obscure characters and immediately test passwords by trying to login. If it fails and you're sure you entered it correctly then reset and try setting a different password. There are many websites that fail on this...