The address on my order is missing the appartement number

Shammarr

How to change address on an order.

Mike

If you are talking about the shipment adresse for the SIM card is not a big deal, usually they leave it at your building entrance

 

however, this is the procedure

https://fizz.ca/en/faq/how-do-i-change-my-personal-information

 
However, you should contact the support from 8am in order to get the help.

 

To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.

 

CHAT

• Go to this page https://fizz.ca/en/faq/how-do-i-change-my-personal-information, if you are not connect login
  
• The business hours: every day from 8 a.m. to 9 p.m. (EST).
• Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

 

FACEBOOK

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

 

CONTACT FORM

You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

MichelP

I would sugget you this link:
https://fizz.ca/en/faq/how-do-i-change-my-personal-information
Then, also, to get more help
contact the Fizz support by chat online (from 8h00 to 21h00, each day).
To do this without problem:
First, connect you online and access to your Fizz account.
Then, open a second window and types this adress:
https://fizz.ca/en/faq/resolving-issues
Wait a few seconds until you see the green chat bubble down to the right of the page.
When you see it, click on it.
Your chat session with Fizz begins.

Gualberto

They will stick it somewhere obvious. Look for it.

Jimmy N. #14505

Maybe it's too late if it's already shipped. Beware of thieves

Nini G. #13860

I think it’s too late to change the address, but if you don’t receive your sim within a couple of days you must contact them. Good luck with this issue.

André L. #16536

Worst case chat with Fizz support after the delivery date and not received.  You could order a second card, and Fizz should credit you the first one after you activate the new card

K L.

did you ask fizz?

Chris K. #7521

Are you sure it is missing? When I ordered mine I was worried about the same because I didn't see the unit number, but they had just removed it on the website.