get the money back from my wallet
Answers
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Yes you can
You need to contact the support
The funds you put in your Wallet can be refunded to you. You must make your request during our business hours using the chat bubble located in the lower right-hand corner of this page.
source: https://fizz.ca/en/faq/what-is-my-wallet-and-how-do-i-use-it
To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.
CHAT
- Go to this page https://fizz.ca/en/faq/what-is-my-wallet-and-how-do-i-use-it, if you are not connect login
- The business hours: every day from 8 a.m. to 9 p.m. (EST).
- Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
FACEBOOK
Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)
CONTACT FORM
You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.
7 - Go to this page https://fizz.ca/en/faq/what-is-my-wallet-and-how-do-i-use-it, if you are not connect login
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oups, little mistake!
As Mike suggests, contact Fizz support and see if they can credit it to your account some other way (or reverse that charge).
4 -
Eugeniou,
You need to ask to the support from Fizz.
Money in your wallet can't normally be refunded.
Please, chat with Fizz online, this service is available from 8h00 to 21h00, each day.
To contact them without problem:
First, connect you to your Fizz account.
Then, open a second window and types:
https://fizz.ca/en/faq/resolving-issues
Wait a few seconds until you see the green chat bubble down to the right of the page.
When you see it, click on it.
Your chat session with Fizz begins.5 -
Best to contact support4
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Communicate with them by messenger, that’s what works best for me!3
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Speak with them4
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Is your mistake resolve?4
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you cannot sorry1
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Wow very good to know. I was planning a trip soon. Knowing that reassures me a bit !0
