My address didn’t change after I move my service and now they can’t install at my old address

MarkAlexandre · January 2020

I did ask to change my service and the tech came. He brings a brand new modem. Everything works but my address didn’t change on my profile and it says I miss the appointment. People at my last address would like to join Fizz but the can’t because of that.

Mike · January 2020

Contact the support

To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.

CHAT

Go to this page https://fizz.ca/en/faq/im-moving-how-do-i-change-my-address-my-home-internet-service, if you are not connect login
The business hours: every day from 8 a.m. to 9 p.m. (EST).
Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

FACEBOOK

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

CONTACT FORM

You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

MichelP · January 2020

MarkAlexandre,
You need to contact the Fizz support.
Chat with them online.
This service is available from 8h00 to 21h00, each day.
First, open a session online and acces to your fizz account.
Then, type this adress:
https://fizz.ca/en/faq/im-moving-how-do-i-change-my-address-my-home-internet-service
Wait a few seconds until you see the green bubble chat down to the right of the page.
When you see it, click on it.
Your chat session with Fizz begins.