my mobile does not recognize the sim, i have updated the software but it still the same, what should

Lucia D.

i have followed the steps but it appears like if there was not a sim card

Mike

Do you have a specific error?

I believe that your phone is locked by the previous provider
https://fizz.ca/en/faq/how-do-i-unlock-my-phone

If it is locked you need to contact the previous provider in order to be unlocked it is free bylaw

Olivier R. #3666

did you have an unlocked pohone ?

Thanh S.

Reboot everything.
Make sure you are unlocked.
And any error or it just doesn't show ?
At last speak with support.

Allison W.

The sim may be defective or the phone may be locked.

Toe

Defective sim. Reorder one and ask refund for old one.

poker85

All works now ?