no sim error message ?

Dominic D. #4512

Hello, I have a "no sim" error message. I can't make phone calls (or receive them). I have tried rebooting, removing and reinstalling my sim card, and I am up-to-date with all my software updates (iPhone)
Anyone else have this issues ?

Mike

Do you have minutes or unlimited calls?
Do you have the signal? You are under the Fizz coverage?
Is your phone compatible with Fizz?

Dominic D. #4512

Yes, to all that was mentioned.

frances

Try inserting your SIM into another device. If the error message still there, it's most likely your SIM is faulty.
or https://fizz.ca/en/faq/what-are-fizz-network-settings-apn

Mike

Did you try the SIM in an other phone?
I believe that you should contact the support

To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.

CHAT

• Go to this page https://fizz.ca/en/solutions
  , if you are not connect login
  
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If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

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Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

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