Internet issue

ibra
ibra Posts: 3 ✭✭
in Internet
Internet Issue since last weekend

Answers

  • Mike
    Mike Posts: 21,680 ✭✭

    You need to contact the support

    To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.

    CHAT


    • Go to this page https://fizz.ca/en/solutions
      , if you are not connect login
    • The business hours: every day from 8 a.m. to 9 p.m. (EST).
    • Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

    FACEBOOK

    Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

    CONTACT FORM

    You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

  • MichelP
    MichelP Posts: 8,731 ✭✭
    Ibra,
    You need to contact the support online from Fizz (from 8h00 to 21h00).
    Please, chat online with them.
    First, access to your fizz account online.
    Then, type this adress:
    https://fizz.ca/en/solutions
    Wait a few seconds until you see the green bubble chat down to the right of the page.
    Whem you see it, click on it.
    Your chat session is beginning with Fizz.
  • Lucas A. #13141
    Lucas A. #13141 Posts: 354 ✭✭
    You’ll need to contact the support for that. My internet connection has no issue (MTL)
  • ibra
    ibra Posts: 3 ✭✭
    There have been wider issue for most Videotron users on the South side (leaving Brossard) and that seems related to last Sunday weather.
    My connection is coming up and down every 5mins and Support could not help much.
  • sman
    sman Posts: 5,203 ✭✭
    Therefore, it is a Vidéotron problem, I hope that they will fix a soon as possible
  • Chris K. #7521
    Chris K. #7521 Posts: 486 ✭✭
    You didn't give any details about the problem. Did you try unplugging the wires and putting them back making sure they are in all the way. Did you try doing reset on the modem? Are the issues only with WiFi or also when plugged with a cable?
  • Nini G. #13860
    Nini G. #13860 Posts: 1,219 ✭✭
    If you have solved your problem please choose the best answer to close the discussion.
  • Thanh S.
    Thanh S. Posts: 360 ✭✭
    Please close this
  • K L.
    K L. Posts: 210 ✭✭
    problem solved?
    plz choose the best answer to close the subject and stop notifications :)
    If you want to explain the issue before you're welcome too !!
  • Gualberto
    Gualberto Posts: 340 ✭✭
    Did you solve it ?
  • Gualberto
    Gualberto Posts: 340 ✭✭
    Honestly. Did you ?
  • Gualberto
    Gualberto Posts: 340 ✭✭
    Is it fixed ?
This discussion has been closed.

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