Hot spot still not working?

Zoe D. #16344

My mobile hot spot won't turn on. It won't let me enter dun either... My mobile data is working fine, but I can't turn on my hot spot.

Brandon C. #182

Hey zoe, look at your APN settings. If you have an android phone you can modify them in your settings. Fizz APN settings are:
APN: mobile.bm
MMSC: http://mms.mobile.bm
MMS proxy: mmsproxy.mobile.bm
MMS port: 80
APN type: default,mms,supl
you can look at this page also if you have an iPhone or need more info : https://fizz.ca/en/faq/what-are-fizz-network-settings-apn

mermak

if the above did not work, Try to toggle the Airplan mode off and then on, hard restart your iphone, reset network setting in General

Jimmy N. #14505

Have you been able to resolve this ? If not, you could try to speak with a representative.

MichelP

Zoe,
Did you resolve your problem?
If not, dont hesitate to ask for help tomorrow.
Please chat online with them.
This service is available from 8h00 to 21h00, each day.:
https://fizz.ca/en/solutions

Mike

Can you tell us what phone do you have ?
In order to use the tethering you need to be sure that in the APN type the DUN is present

sman

What phone are you using?

Serge O. #3665

I'm using tethering almost every day on my samsung and the only parameter in my APN is 'INTERNET'

So i think it's a try and test situation.
Good luck !

Chris K. #7521

Did you find a working solution?